Refund policy

Paico appreciates your support for our products. As with any shopping experience, terms and conditions need to be applied to transactions at Paico. Please note by ordering at Paico, or/and applying for a refund, you agree with Paico's Terms and Conditions and Paico's Privacy Policy.

Paico offers a free trial or free tier for customers to experience the AI generation capabilities directly from our site and to make an informed and satisfied purchase decision.

Paico offers a 30-day money-back guarantee for its annual subscription plans [(Modify the period if necessary)]. Refunds will be approved within this guarantee under the general refundable circumstances as listed below.

General refundable circumstances

  1. Purchase of the same product twice (duplicate order). In this case, Paico will refund one of the charges for you.

  2. For users who have purchased an annual subscription plan within 30 calendar days, Paico will refund the subscription fees if the product fails to function as advertised.

General non-refundable circumstances

  1. Failure to read the product description before purchasing and thus resulting in dissatisfaction with the AI-generated results or features. It is highly recommended to try the free version before making a purchase.

  2. Any refund requests regarding a complaint of credit card fraud, or other unauthorized payments. Paico recommends contacting the card issuer.

  3. Consumption of a large number of AI generation credits before requesting a refund.

How to apply for a refund?
To apply for a refund, please send an email to support@paico.ai with the following information:

  1. Your name

  2. Paico account email

  3. Order reference No.

  4. The specific reason for the refund

Once we've approved your refund request, we'll process your issue, which may take several business days. Refunds will be sent to the card-issuing bank.

Effective date: 2026.4.13